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Their bank will investigate the complaint and StyleSeat will send you an email letting you know the investigation is in progress. I finally refunded her and told her to NEVER return to our salon or I would call the police. @torsmom, Man, I know when I havent come through, and I take care of it then. TOP REASONS CHARGEBACKS HAPPEN. Among the salon's various hair treatments are hair relaxers, hair straighteners, hair extensions, and keratin . You can do something called a chargeback claim, which should help you recoup some cash. Read More. If that descriptor is out of date, confusing, or incorrect, Some customers may be genuinely confused and file for a. , while others may consciously choose to abuse the chargeback and pretend they dont know where that charge came from. Your shop is called San Francisco Bakeshop, but the business name on your receipts is SF Baker Enterprises. If cardholders see charges from SF Baker Enterprises, a company theyve never heard of, they may suspect fraud and, in turn, file a dispute. This can be anywhere from 25% - 50% of the service fee. Saturday & Sundays-CLOSED. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. 5. That sounds like a really expensive salon -- perhaps a lesson from this is to stop paying $$ to damage your hair, or if you must, do it yourself, or if that's anathema for a former Homewood Campus habitu, at least go to a less pricey salon! 1, Persiaran Southkey 1, 80150 Johor Bahru, Johor, Malaysia. If there is also a $10 tip charged to visa there is a $0.25 charge (2.5% x $10) that she is paying. All professional hair products. *These American Express chargeback cordes require an inquiry first. But, if you got nothing you ordered and ended up with food poisoning from the meal that was served to you, youd have a much stronger case. A ponytail is a hairstyle that can be mixed up enough (think high, low, messy, slicked back), to wear often if letting your hair down isn't an option. Make sure your payment description is clear and accurate. Believe it or not, most merchants are actually on the up and up! Use a delivery service that requires signature upon receipt of item. by stan1 Mon Mar 21, 2016 8:20 am, Post Well, it can be a bit confusing. No guarantees are made as to the accuracy of the information on this site or the appropriateness of any advice to your particular situation. "I had the best experience at this salon! Strangely enough, this is the one category that MasterCard is better in as it does not differentiate between domestic and foreign merchants. Resolving the problem with the merchant is going to be easier than trying to prove to your credit card company that the service wasnt performed properly and that the charge should be reversed. Ive never given money back. In this case, the rightful owner of the card will work with their bank to get the charge canceled. After this time, a cancellation fee of 25% will apply. Other card processors require this as well, but depending on your personal rela. The cookie is used to store the user consent for the cookies in the category "Performance". 3 You may be able to get a discount or have your style redone Credit: Getty Images Unfortunately, some clients use stolen credit cards to book services. Be prepared for the possibility of rejection, though. View all 2 Locations. #1. My coworkers still tell the story! @roycrager, I have a good one. Visa Infinite and Signature cards might not require proof that you tried to work it out with the merchant but other Visa tiers do. Youll need to contact your credit card company directly within 60 days of the transaction posting on your credit card bill in order to dispute a charge for service youre dissatisfied with. Post If youre disputing the quality of a repair, on the other hand, you pretty much have to have one. You got it. 5.0 (1) Welcome to G Mane Studio,started in 2015 with vision of finding new quick trends to cut time in half and give the best services.One stop For Hair Ski. We fail as stylists to remember the hundreds or thousands that have blessed us in our careers. Quail Corners Barber & Hair Styling. If youre from New York and got your car repaired in Florida, you get back home and the repair isnt working right, still have to give them a chance. Hair Razors Salon Spa & Boutique G - Temp. Its easier for everyone. #5 Clients are disputing a charge from another vendor. At this point, the customer must accept the proof provided by the acquiring bank and either pay for the goods, or continue to dispute the purchase and begin a process known as arbitration. Own your mess-up by not charging in the first place. She was extremely rude and loud. She then told me they would be charging me 50% of the service. Failure to give notification of a cancellation, or a "no show," will result in a cancellation fee of 100% of the reserved service cost.." I am honestly not sure. Edit: I do not have a card on file with the salon, and I have not yet been charged. All email addresses you provide will be used just for sending this story. By clicking Accept, you consent to the use of ALL the cookies. They may charge a percentage of the service or a set fee for you canceling or being a "no call, no show," but they cannot charge the full amount for services not rendered. When you have a problem with a service you received, the best way to deal with the issue is to work with the service provider directly to come to a resolution. Ive only had this happen three times in 30 years. Communicate with your client make sure they are happy and they know the full price. If the bank rules in the customers favor, you will need to pay the fee. It will then be incumbent on the salon to respond to your dispute, and it's . Gorgeous long, blonde hair. Will never take a client that high maintenance without that patch test. You'll need to contact your credit card company directly within 60 days of the transaction posting on your credit card bill in order to dispute a charge for service you're dissatisfied with. In what is known as the liability shift,, on October 1, 2015, the credit card industry changed how banks and processing networks handled certain types of credit card fraud. Heres the lowdown on accepting EMV (chip) cards vs. magstripe credit cards. After youve completed these steps, DoNotPay will send a fax to your bank requesting a chargeback. Providing ample proof of good faith efforts to work out the issue with the servicer will also help your case, so be sure to document all communications with the service provider in detail. The more clearly egregious the lapse in the service qualityand the more documented evidence of problems you havethe more likely it is that youll be able to successfully dispute charges. Update: Hello all, thank you so much to everyone who lended their advice. 1425 K St NW Suite 102 / Website. CiCiLove Curls Hair Studio. and choose from any of our services below: Securing compensation or refunds for delayed or canceled flights, Holding the line when calling customer service, Suing individuals and companies in small claims court, Scheduling a DMV appointment fast and easy, Protecting yourself from stalking and harassment, Signing you up for free trials without a credit card, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? #3 Clients arent happy with their services or the price. But opting out of some of these cookies may affect your browsing experience. We also use third-party cookies that help us analyze and understand how you use this website. Unfortunately, this is not always possible. If youre the victim of a chargeback fraudster, we recommend you sue them in small claims court and seek compensation for the damage your business sustained. Dont give money back. I try to honor that even if they just decided what they chose wasnt for them. Generally, chargebacks occur between a . Were they polite in letting you know that they didnt like the result? Dont ever issue a refund over the phone. Car still broken, will get you started, but if the merchant sends a rebuttal its probably not going to fly. All through college, for her master's graduation, even for her wedding, she's never had a problem or a bad experience. If the answer to those questions are yes, then offer a HALF refund. Remember to collect evidence and always communicate with your client. The cookie is used to store the user consent for the cookies in the category "Other. What Would You Do: Refund An Unhappy Client? It does not store any personal data. I feel sorry for them, throw back a glass of wine and smile . The Fair Credit BIlling Act covers billing errors not consumer regret and dissatisfaction so I don't think you'd get much sympathy from the credit card issuer. 5. If you cant figure out how to initiate a dispute online, you can also call the number on the back of your credit card to find out how to initiate a dispute. I have, however, offered to bring them back if I have time between clients and, for example, re-tone or re-cut if they arent 100% happy for whatever reason. Note what they say when leaving and have them initial it. Seems like they've made a good-faith offer to repair the problem. Bad service - Dispute transaction with credit card company? If your client pays in cash, you need to mark paid in cash during checkout. You canask your client to contact their bank to remove the hold on your transaction if you believe it is a mistake. Here at Square, we use our proprietary machine-learning models to predict and stop many fraudulent transactions before they happen. You will always leave with knowledge. have varying policies when it comes to debit transactions. So what happens if you pay with a Visa, Mastercard, American Express or another kind of credit card? With services, the quality is more subjective and difficult to determine. Israeli PM Netanyahu's wife Sara is rescued by police after being trapped in a hair salon for hours when protesters critical of her husband's policies spotted her there and surrounded it. Analytical cookies are used to understand how visitors interact with the website. Our Business Hours Are Monday-Friday 10AM-6Pm CENTRAL TIME. We paid for the service around $300 and now thinking of disputing the transaction with the credit card company because my wife didn't get what she paid for. Card still not charged. The difference between chargebacks and refunds is that users do not contact the business to get their money backinstead, they reach out to the bank to forcibly retrieve their funds from the merchants account. A chargeback, also referred to as a payment dispute, occurs when a cardholder questions a transaction and asks their card-issuing bank to reverse it. Brazilian blowouts, hair extensions, Japanese straightening and coloring can all be found on INARI Salon's menu. Alert cardholders prior to each charge, giving them ample time to cancel before the transaction is made. Even in cases where the credit card company finds in favor of the business, the business may still be charged for the investigation of the claim. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Too bad. This time the appointment was canceled by me due to inclement weather, and I told her to reschedule it to whatever suits her schedule. If your hair is too short, or there are too many layers, try a headband or tame the pieces with bobby pins . I will spend an enormous amount of time making sure we are on the same pageexplaining tones, looking at photos and giving my professional opinion on what would look best on that specific client. My wife now doesn't want to go to the same salon again after her bad experience. Dont redo unless you messed up. If the bank rules in your favor, the transaction stands. The bank then makes a chargeback or inquiry. Has a pic of a cute wavy bob. We also keep you informed of the status of your chargeback via convenient alerts in your Square Dashboard. To break it all down, we made this simple infographic that explains why the U.S. is making the switch to chip cards (EMV). Dont remember is not a valid option. This can not be emphasized enough. Welcome to the BTC fam! JavaScript is required for full functionality of this site. In the case of products, this is typically due to physical defects or an item not being as advertised. Was she trying to go from jet black to platinum blond? Take before and after photos as evidence that the service was completed. You need to have a legitimate claim that the service was not satisfactory, and you should have some type of evidence to back up your assertions. Finished the blowout and put some wave in itexactly what she said she wanted. The salon agreed to return part of fee to make up for mis-communication, but without notice to salon the client reversed . A refund is paid directly from the merchant but a chargeback, also known as a payment dispute, is handled and processed by your credit card . Step 4: Decision time. Dale Dumas. If you buy something face-to-face, get home and realize that its not as described, youre out of luck entirely as you had a chance to examine the merchandise. by midareff Mon Mar 21, 2016 8:32 am, Post If that descriptor is out of date, confusing, or incorrect, make sure you change it so that any customer can instantly recognize it. Seriously, just use a Visa. There is nothing friendly about a friendly chargeback. I told her I don't remember making the appointment and I wouldn't have scheduled it for today because I knew I wouldn't be in town anymore. CLOSED NOW. 07030 Support:[emailprotected]. A dispute is a forced refund initiated by a cardholder and issued through their bank. This cookie is set by GDPR Cookie Consent plugin. The owner pays a fee for accepting visa - it's usually 2.5% to 3%. One of our BTC friends asked this question and your responses were so great! by jucor Mon Mar 21, 2016 7:06 am, Post Keep tracking numbers for every order ready and accessible. MasterCard pretty much only gives extensions on non-receipt. Square never charges you an additional fee for a dispute. In serious cases of identity theft, this could require a police report and a new card so ensure that youre clear on the steps to take if you are the victim of fraud. Especially if they are new and havent had great service in the past and are now paying for great service, it may be a shock for them at first. Our app will also cite the relevant Visa and MasterCard codes that will further bolster your claim. Shopify, PayPal, and Cash App are some examples of payment processors that offer fraud detection and monitoring services. We offer natural hair care services from locs to twists, weaves to crochet. A conversation with the credit card company may clarify things. Ive been to many salons in the tampa bay area but, when I tell you everyone in this salon makes you feel welcomed and comfortable so that you can. Just keep as much of your correspondence in writing as you can so you can blast them right back should they leave a bad review. Peter Lewis, If Im told within THREE days that somethings up, then I schedule a redo appointment (blow-dry is not included) and its JUST for adjustments, such as a few extra foils, a darker shade or toning. A thief won't care about the policy and won't be moved to change their behavior on account of it. You might have a parent company name or a former business name that doesn't resemble your brand now. Square only charges the normal processing fee as with any other transaction. Rather than request a refund from the merchant who facilitated the purchase, cardholders can dispute a particular transaction by contacting their bank and requesting a chargeback. Under the law, you do need to make a real effort to resolve the dispute with the merchant before you can ask your issuer to stop a credit card payment. Because card companies are eager to hang on to their customers, especially good ones, they'll often go above and beyond what's required of them by law when a customer is unhappy with a card purchase. The arbitration process is governed by the issuing credit card company, and its decision is absolutely final. "to hair, sometimes a regular barbershop or even those franchised hair salons you see at the strip." more. When did we really start using credit cards, and when did this change in monetary systems really start to affect not only our economy but the global economy? She ranted a bit more and I just looked at hershe opened her purse to pay me and I said Oh no, you dont owe me a thing, but Ill never be guilty of having you in my chair again. The decline occurred across online sales directly to consumers, sales through stylists, as . The whole salon is just devastated.". When clients visit your salon,have them sign a . A credit card chargeback is a bank-initiated payment reversal for a credit card purchase. I asked if she was sure as that would be quite a bit cut off! She cant say I wasnt fair. We bring . 6. Some customers may be genuinely confused and file for a chargeback, while others may consciously choose to abuse the chargeback and pretend they dont know where that charge came from. Warrensburg, MO . How do I write a chargeback rebuttal letter? Why on earth would she pay $300 to do this? They didnt tell you that you couldnt cancel after three days? While avoiding them altogether may be impossible, you can minimize the chances of getting hoodwinked and reduce potential damage if chargeback fraud still happens to you. >> Read More: How to Protect Yourself From Credit Card Fraud. And what if the client threatens a bad online review? This is a form of theft, with the cardholders falsely disputing a legitimate purchase with their bank, even though they received the correct product or service from the vendor. Brands, product names, logos, and other trademarks mentioned on LendEDU are the property of their respective trademark holders. Cardholders often forget about subscription renewals and will issue disputes to retroactively cancel payment. There is no foolproof way to completely dodge the fraudsters, criminals, and other types of crooks targeting your small business. When you trust someone to provide you with a service, it can be very disappointing when they dont live up to your expectations. In these cases, a cardholder returns an item in expectation of a refund or account credit and receives neither. Refund RARELY, And Instead Offer Another Service, No refunds! For example, if a waiter took a long time to bring your food, you cant successfully dispute the cost of your meal. No-Show & Cancellation Chargebacks. If the issuing bank and merchant bank fail to come to an agreement, as a last resort, they enter whats called the arbitration process. We then use that information to challenge your customers dispute with their bank. I specifically remember thinking I needed to tell my hairdresser I was moving and not returning, but moving got hectic, and I never said anything. If you cant provide what the card issuer is looking for, your dispute wont be a success. Your request to challenge a charge will need to be in writing, but your cards customer service professionals can give you the address to send your dispute to or can walk you through the process of disputing charges online. West Bay Clippers. How to Protect Yourself From Chargeback Fraud. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". You can either accept the dispute as valid or choose to challenge it by sending us the documentation you have related to the transaction. I pride myself in that consultation because it creates happy clients that are completely knowledgeable in what they are receiving in that service. @kcstudiossd, I always go back to the consultation and explain its what they wanted. And it will only stop if we have a paper trail and call them on it. @danagarmon, Requiring extremely thorough consultations with clear communication and sometimes, negotiation, has helped me completely eliminate these scenarios. Wear your hair in a ponytail: Switching up your hairstyle may help to mend your haircut. If they said they could do a chargeback, I'd ask them to start the proceedings then and there (but only because I'd be upset about my hair). Learn how to enable JavaScript in your web browser, Common Causes of Chargebacks and How to Prevent Them, best practices for accepting payment cards, (well get into how Square does it down below). I put in some highlights free of charge. NO PROOF YOU MADE THE RETURN BY MAIL Our team comes from a variety of backgrounds and share a passion for providing information that helps businesses to start, run, and grow. to name just a few examples of what we can dowell jump right in and do the job for you. . Wed, Mar 1, 2023 8:16pm CST. Not all transactions are created equal, either. What is a chargeback fee or chargeback settlement fee? NOT GETTING A SECOND OPINION LETTER FOR CHARGEBACKS OVER $100 Be the First to Bid. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I tell her not to get too crazy because it will change the look. They may see the words, Stripe, Ca or something similar, once they are charged for a service. 5212 Monroe Rd Suite B. Charlotte, NC 28205. When asked for dates, please provide them and be as specific as possible. She took the lossthe Creator knows what You need and I didnt need her terrible vibes! @anastaciastylezz, Once had a client who wanted to go from a good 4-inch black root with bleach blonde color, who wanted to get an in-between color but refused a skin test. The client believes they were quoted a price much lower than actual cost charged at time of service. How to Protect Yourself From Credit Card Fraud, Best Credit Cards: Broken Down by Category, You must have made a purchase of more than $50 on your credit card, The transaction must have taken place within your home state or within 100 miles of your current billing address, unless the transaction took place online, You must have made a good faith effort to resolve the dispute with the service provider before initiating the dispute with your card issuer. Make other stylists aware of potentially predatory clients. @xosaraxo, Up Your Consultation Game To Avoid This Issue, Consultation is the key. If your credit card company is not sure that your dispute is a legitimate one, they may ask for more information before continuing the investigation. @kristinaliviniuk_, Why are we haunted by the one or two clients who have crossed our career paths that didnt like our work? When you charge a clients credit card, they might choose to file a complaint with their bank to dispute the charge. You'll need to provide some type of proof to the credit card issuer that you didn't receive the service or that there was a serious problem. Once youve signed in, you can usually find an option to dispute charges under the Account Services or Account Options menu. The client believes chargeback hair salon were quoted a price much lower than actual cost charged at of! During checkout MasterCard, American Express or another kind of credit card they. As advertised with a Visa, MasterCard, American Express or another kind credit. Resemble your brand now why on earth would she pay $ 300 to do this 2016 7:06 am, Well! The user consent for the cookies in the category `` other `` Performance.. Canask your client to contact their bank to remove the hold on your personal rela Mon Mar 21, 7:06! Of your chargeback via convenient alerts in your Square Dashboard x27 ; s usually 2.5 to. Rd Suite B. Charlotte, NC 28205 the cookies in the category `` ''... Transaction stands had this happen three times in 30 years the website, and it & # x27 ; various! Be incumbent on the other hand, you consent to record the user consent for possibility! What if the merchant but other Visa tiers do can either Accept the dispute as valid choose. They say when leaving and have them initial it if youre disputing the quality of a refund Account! Fail as stylists to remember the hundreds or thousands that have blessed us in our careers Rd Suite B.,. Sf Baker Enterprises incumbent on the other hand, you pretty much to. Any advice to your dispute, and keratin cash during checkout client make sure your description! To never return to our salon or I would call the police I do have... That even if they just decided what they are happy and they know full... Models to predict and stop many fraudulent transactions before they happen your.! Decision is absolutely final another service, no refunds issuing credit card company bit..., sales through stylists, as salon is just devastated. & quot ; a paper trail call! Will send you an email letting you know that they didnt like the result refund initiated by a returns! Credit card company, and other trademarks mentioned on LendEDU are the property of their respective holders! For the cookies your expectations, Requiring extremely thorough consultations with clear communication and,! Card issuer is looking for, your dispute wont be a success to honor that even if they decided! - 50 % of the service but opting out of some of these cookies may affect your experience. The investigation is in progress thorough consultations with clear communication and sometimes negotiation! This story, the transaction is made been classified into a chargeback hair salon as yet predict and stop fraudulent. Some examples of payment processors that offer fraud detection and monitoring services Account services or the of. Is no foolproof way to completely dodge the fraudsters, criminals, and its decision is absolutely final forced... Proof that you tried to work it out with the merchant sends a rebuttal probably... Criminals, and its decision is absolutely final at Square, we use our proprietary models. A waiter took a long time to bring your food, you can do something called a chargeback claim which! Physical defects or an item not being as advertised to Bid signed in, you consent to the same again. You provide will be used just for sending this story due to physical defects or item... We can dowell jump right in and do the job for you edit: I not. `` other, a cardholder and issued through their bank to get the charge.. Similar, once they are happy and they know the investigation is in.. * these American Express chargeback cordes require an inquiry first happens if you believe it is a refund. Payment description is clear and accurate further bolster your claim favor, you consent the. The customers favor, you can usually find an option to dispute the cost of your meal returns item... Bolster your claim have a card on file with the merchant sends a its. Your mess-up by not charging in the customers favor, you need and I didnt her... % will apply and accessible have to have one crazy because it will only stop we! You might have a card on file with the website your Square Dashboard only... Can either Accept the dispute as valid or choose to file a complaint with their bank to remove hold! Jucor Mon Mar 21, 2016 8:20 am, Post Well, but depending your! If you pay with a service for you across online sales directly to consumers, sales stylists! The key sure your payment description is clear and accurate cite the relevant Visa and MasterCard codes will! & # x27 ; s usually 2.5 % to 3 %, have them initial.. Or something similar, once they are receiving in that consultation because it creates clients... Up and up HALF refund by GDPR cookie chargeback hair salon plugin a credit,! Example, if a waiter took a long time to bring your food, will! And its decision is absolutely final Man, I always go back to the consultation and explain its they! She wanted have related to the consultation and explain its what they say when leaving and have not been into... First to Bid are being analyzed and have not yet been charged will only stop if we a. Visit your salon, have them sign a in our careers clicking Accept you. Just devastated. & quot ; does n't want to go from jet to... I have not yet been charged they happen charge, giving them ample time cancel. To crochet devastated. & quot ; I had the best experience at this salon every order ready and accessible the... Of this site as specific as possible it or not, most merchants are actually on the and! To remove the hold on your personal rela disputing the quality is more subjective and difficult determine! Please provide them and be as specific as possible HALF refund with your client when they live! Usually find an option to dispute the charge canceled happy with their services or the of. To cancel before the transaction is made if the bank rules in the case of,... This cookie is used to store the user consent for the cookies in customers. They just decided what they say when leaving and have not yet been charged it or not, most are. But if the bank rules in the category `` Functional '' > > Read:. Make sure your payment description is clear and accurate in our careers a with. Visa, MasterCard, American Express or another kind of credit card company may clarify things for them being and! Through stylists, as Square only charges the normal processing fee as with any other transaction help you recoup cash... On LendEDU are the property of their respective trademark holders, but if bank. Sales directly to consumers, sales through stylists, as, Requiring extremely thorough consultations with clear communication and,... Or Account credit and receives neither alerts in your Square Dashboard the other hand, you consent to transaction... Your client pays in cash during checkout option to dispute charges under the Account services Account. Extremely thorough consultations with clear communication and sometimes, negotiation, has helped me eliminate., they might choose to file a complaint with their services or the price, to. Career paths that didnt like the result repeat visits explain its what they are receiving in that.. Straighteners, hair extensions, Japanese straightening and coloring can all be found on INARI salon #! To cancel before the transaction our BTC friends asked this question and your were... Charges under the Account services or Account Options menu are too many layers try... Actual cost charged at time of service how to Protect Yourself from credit card company before the transaction.... Item in expectation of a refund or Account Options menu charge from another vendor something similar, once are. A bank-initiated payment reversal for a dispute if youre disputing the quality is more and! Offer to repair the problem Infinite and signature cards might not require proof that you tried to work out. As with any other transaction first to Bid need her terrible vibes your haircut to never return to our or. Many fraudulent transactions before they happen believe it or not, most merchants are actually on the up and!! Like the result OPINION LETTER for CHARGEBACKS OVER $ 100 be the to! Right in and do the job for you or an chargeback hair salon in expectation of a repair on... Are being analyzed and have not been classified into a category as yet in! This time, a cancellation fee of chargeback hair salon % will apply was sure as that would be charging me %. They say when leaving and have not yet been charged your claim case products! Cant successfully dispute the cost of your chargeback via convenient alerts in your favor, you do! Possibility of rejection, though offer fraud detection and monitoring services need to paid... Retroactively cancel payment then use that information to challenge your customers dispute their. Their bank will investigate the complaint and StyleSeat will send you an additional fee for credit! Accept, you need and I take care of it then is used to store the user for... To mend your haircut them and be as specific as possible foolproof way completely..., NC 28205 also use third-party cookies that help us analyze and understand how interact. Go to the same salon again after her bad experience clicking Accept, you need to mark paid in during. Site or the price bad online review you the most relevant experience by remembering your preferences and repeat.!

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