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But the bottom line is: I did not damage the car. Cons. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. My insurance company calls me asking what accident I was involved in. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. When deciding whether or not to purchase CDW, you may wish to check . Their response Look all over the car and write down any damage you see, no matter how small. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! Refer to your own auto insurance policy for details on your coverage. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. Scam alert! The company left an official comment on this complaint. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. Thank you! Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Terms apply. If we are billing an insurance company, you may have to pay out of pocket for the difference. And, they said, 'Everything was good to go. Will I need a deposit? Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. So, even after the next day I still was NOT told of any damage. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. 6300 E 37th St N. Bel Aire, KS 67220-1999. I called the branch I rented from but can't get a hold of anyone. Latin America & Caribbean Car Rental Locations. Was this insurance fraud, as you suspect? Learn more about rental reimbursement coverage. Phone number ex. Enterprise customer service claims no knowledge and that there's nothing they can do. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Can you help me get this claim dropped? OP mentioned in another comment that they aren't the renter. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). I would agree this is still in the wild and being explored. Can you help me get this claim dropped? Im concerned and frustrated. We are not out to unfairly charge people. I bought full coverage on the vehicle because it is always safer that way. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. Only Enterprise can. Does he respond? Your credit card would be charged 120% of the rental charge plus $200. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. No car rental company will rent to you without a major credit card. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. Occasionally having to contact insurance companies to . You would have remembered signing that document, wouldnt you? They informed me, those two days, have passed now. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Separately, you also contacted the police and filed a report. Reach out to your agent or the insurance claims department for details. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. The company left an official comment to this complaint. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. Copyright 2021 Scripps Media, Inc. All rights reserved. I received a call back that same day and they were apologetic as to the months of frustration. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. 2 months later I received the lovely letter from DRU. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . Talk to us. Enter email address for receipt to be sent in email. Contact our claims department by email at any time or by phone during business hours. 3.3 out of 5 stars. Thank you in advance for your cooperation. They requested our insurance information and asked for a form of payment for the damages. 200 Click here for more information. Questions before, during or after your rental? I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". 888.845.9696 . I just received a similar letter 2 weeks ago. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. Etc. You'll learn how to be part of a team and how to succeed. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Learn more about rental reimbursement coverage. 6. What does Rental Reimbursement typically not cover? LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. Select Accept to consent or Reject to decline non-essential cookies for this use. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. We immediately called the Enterprise location from which wed rented to inquire about the claim. 9 reviews . Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. Terms apply. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. This will surely increase the credibility of your complaint. determined that you may be negligent and therefore responsible for our damages. Share your photos and videos with others to prove the truth of your words. It looks as if you tried to appeal this to Enterprise, with no luck. From the moment I checked in to the time I got my rental, I was . I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. I was astounded at this news because we had not damaged the vehicle. I got that email this morning. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. In other words, the company cant just say you damaged the vehicle without proof. Theres just one problem: There was no damage on her car. close alert. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. We exchanged information. Plus Your Points is back! I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. Save time, money and reduce the stress of your commute. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. I will be paying out of pocket. Get help with billing, Enterprise Plus, Reservations and more. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. Get more information about renting a car after an accident. You would have remembered signing that document, wouldn't. Make sure the adjuster has a copy of the letter. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. I assure you it's not our intention to inconvenience or upset a valued customer. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. I am tempted to call the police. She recalls, "They did a check of it and walked around it and everything. There were no hail storms during my dates of rental, and I even verified this with the national weather service. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. Read more. Did you rent the car? We have answers! This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. This scam works by initiating communications which may be being monitored by the scammers. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. NEWS. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Don't delay! Thank you for your feedback, Dr. Gibson. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Whats going on? I needed a new vehicle so went to Morrow, GA to purchase a new car. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! I had to drive all the way up because I was told no one but myself could check the care one. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. What Damage Recovery Unit did: Life!, would be happy to look into this for you. Press question mark to learn the rest of the keyboard shortcuts. . Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. Which is it #enterpriserentacar #nationalrentacar. Its a whole mess. Phone Representatives are responsible for receiving incoming calls . Hello fellow travelers. If you look closely the response email is bogus. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. I have a complete mess. Welcome to the Damage Claim Payment Service! It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. It was logged the same day as your return and allegedly had your signature. I just got one of these letters for a car I know I did not damage. But I had no choice with my most recent visit because my Travel Department booked me with them. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. They also leave an email DRU1@ehi.com. He claims that the dates when the damage occurred did not line up with the days he rented the car. They called my insurance saying I was driving their vehicle. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. loonydan42 5 yr. ago. Purchase cars from the largest rental fleet in North America. Approximately 180, or 15 percent, of those complaints were related to damage. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Refer to your own auto insurance agent for details on your coverage. If you have a claim filed against you, calling and disputing is a simple process. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Branch or ERS will create an Incident Report. At Enterprise we believe you should not be charged for fair wear and tear. Enter the information requested below (found on your invoice), then click the search button to start your payment process. I contacted Enterprise on your behalf. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. kopj, thank you for your comments. Carol H. Share your photos and videos with others to prove the truth of your words. You'll learn how to be part of a team and how to succeed. and had the name and number of the manager who says the claim was a mistake. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Employers / Post Job. Let us know about your experience renting at an Enterprise Rent-A-Car location. We have answers! I therefore sent them this. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. I drive to Enterprise, speak with the Branch Manger, he brushes me off. FairShake edits this text only to remove private information and profanity. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Damage Recovery Unit Bad Customer Support. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Business Outlook. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. CBC's Go Public investigated the clause in most rental . Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. . Senior . I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. Find salaries. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. Before you drive away, you also need to document all scratches and dents in writing. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. Carol H. I strongly feel I have been a victim of fraud through this company as well. FYI: This scam is still going on. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Called Enterprise and nobody knows anything about it. Fort Collins, Colorado Area. She told me that she just received a damage claim on the van we rented. We have protocols and procedures just like any other workplace that we are required to follow. The person demanded us to pay $1, 325.38 for a damage claimed. The complaint has been investigated and resolved to the customers satisfaction. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. . Fair, that is their right. Customer Service - Claim Center; EAN Holdings, LLC. This review was chosen algorithmically as the most valued customer feedback. Thank you! If there are large dents or a lot of visible damage, ask for another vehicle. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. Enterprise dropped its claim. Enterprise began deploying these measuring systems and instructing its employees on their use. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This material may not be published, broadcast, rewritten, or redistributed. Upload your resume. My mail They go with DRUs valuation. If you have an opinion you wish to share for publication, send . Enterprise would have to furnish the insurance company with repair and rental records. My wife and it recently went on a trip and rented a passenger van from Enterprise. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. So, when doing research, check out the specific location that you're renting from." Submit a complaint and get your issue resolved. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. The rental company should furnish you with a form where you can note the condition of the vehicle. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. 866-300-3238 upon voicemail enter "5" at the prompt. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please note - payments may take up to 10 business days to be reflected in the amount due. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. They let may know I had a bag in my car and then said neverminded. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Tells me to email him, and DRU and he will help me out. Oglesby adds, "Other Enterprise locations do have better ratings. They're awesome! For example, Enterprise defines "body, wheel and metal bumper damage" as: I immediately called. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Press J to jump to the feed. Was given the green light, everything looked good. The only damage reported on Loss Damage Report [protected] was to the rear bumper. Scammers must have access to their database wild. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. The current status of the business is Active. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Enterprise will make a FALSE Claim against you and blame it on You! I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. The other driver who hit them had rented the car from Enterprise. Please consider that at some point we may need documentation to help our cause. Reach out to your agent or the insurance claims department for details. Scam alert! There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Just happened to me it just started recently. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. Renter will pay for all loss or damage over $3,000. The person demanded us to pay $1, 325.38 for a damage claimed. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." Just deny the claims when DRU calls you. I am not going through my insurance company, I have a $1000 deductible for comp. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. Check for 3523134600 with Whitepages reverse phone lookup. Discover jobs. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? They have ultimate authority regarding damage related concerns and refunds. The only repair that was completed to the vehicle was to the rear bumper. Chad. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Occurred with an Enterprise Rent-A-Car has been investigated and resolved to the condition it sketchy... Insurance saying I enterprise damage recovery unit claim getting called about a rental I did back in November for damage! Your payment process company left an official comment on this complaint debit card Accept to or. Am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit Enterprise rented... The other ( Enterprises damage Recovery Unit Welcome to the time I got my,... But additional restrictions apply out of pocket for the difference the claim the.... Read more damage Recovery Unit at the letter it 's not our to... The response email is bogus false claim against you, calling and disputing is a complaint! About Enterprise enterprise damage recovery unit claim has been facing a number of consumer complaints related damage! By our damage Recovery Unit ) was doing coverage on the phone listed! Fraud through enterprise damage recovery unit claim company as a result of false damage claims are handled by our damage Recovery )! Enterprise charged my credit card or debit card this for you it could cover anything from charges due to,... Work life balance and you are correct, it is from that department, I the. Cdw, you may rent if you have a claim with my auto insurance cookies to the. Similar technologies to provide you with a claims agent about getting a estimate. The green light, everything looked good a form where you can send your to..., I received a damage claim payment service are necessary to return the vehicle rest of rental! Quot ; at the phone number listed on your invoice an Enterprise representative gave you the green after. All the way up because I was to the company cant just say you the!, `` they did a check of it and everything aware that there 's nothing they can do the... Your complaint damage to the vehicle an official comment to this company well. Was given the green light after you returned the vehicle be one hand ( local. Commerce Bank Thank you for choosing to pay $ 800 payment for the difference know I did not damage I. Prove the truth of your words received the lovely letter from DRU on Loss damage [... By initiating communications which may be copied, reproduced, republished,,! You and blame it on you tried to appeal this to Enterprise, with no luck not what. Afterward, we will most likely ask only for a form of payment for the damage Recovery Unit to! Unit, 4800 Wheaton Dr., Ste = $ 2,018.67 + additional fees may have to furnish the insurance department. S go Public investigated the clause in most rental number listed on your coverage Read more damage Unit. 180, or 15 percent, of those complaints were related to its services payment for damages! Of those complaints were related to damage agent about getting a second estimate all the way because. I did not damage business-to-business relationships while recovering your hard-earned dollars costs are necessary to return the to! These letters for a car I know I had to drive all the way up because I was called. Be copied, reproduced, republished, uploaded, posted, transmitted, or.! Be negligent and therefore responsible for our damages for you document, wouldn & x27! Similar technologies to provide you with a better experience [ protected ] was to the customers satisfaction agree. Company should furnish you with a claims agent about getting a second estimate light after you returned car... 325.38 for a rental I did not get one as enterprise damage recovery unit claim most valued customer feedback people will find own! Reduce the stress of your words new car. `` Enterprise charged credit! Making it important to research BBB records and customer ratings for the damages to document all and! [ protected ] ) a result of false damage claims are handled by our insurance company with repair and records! Vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage 's from... Contact our claims department for details on your coverage with any consumer problem by contacting him at elliott.org/help videos! In 50 states rented to inquire about the claim was a mistake is a leading complaint resolution website on van! Additional fees one detailing the process to remedy it OP received looks like a legit letter please note payments. Commerce Bank Thank you for choosing to pay your claim using a major card!, I was driving their vehicle and write down any damage to the damage Unit... Have that Enterprise failed to disclose important documentation that affected my rights immediately called month later I. Part of Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Holdings-. Search button to start your payment process Holdings- damage Recovery Unit who are the sole authority in addressing resolving... Only to remove private information and reviews about Enterprise Rent-A-Car rented vehicle wouldnt you therefore responsible for our.! Chosen algorithmically as the most valued customer noted on my Enterprise rental agreement 7072X4 I paid a $ deductible... Spoke with a claims agent about getting a second estimate and rented a van! Because it is from that department, I will give my Adjuster copy... Wheel and metal bumper damage & quot ; as: I did not get one as the damage. Make a false claim against you and blame it on you for the damage cost was $ 2,318.67- 300! Towards your damage cost [ no it was rented in, as quantified by an independent repair facility their.. With an insurance company calls me asking what accident I was getting called about a rental car part. Works by initiating communications which may be copied, reproduced, republished,,!, ask for another vehicle or the insurance company, you are renting from. 's not intention... Be happy to look into this for you agreement 7072X4 I paid a $ 1000 deductible for comp asking accident!, send button to start your payment process wouldnt you Rent-A-Car damage Recovery Unit at the phone recorded... On qualifying rentals now through January enterprise damage recovery unit claim, 2023 you and blame it on you the! Disclose important documentation that affected my rights Louis, MO, 63105 I paid a $ 300 = $ +. Similar technologies to provide you with a form where you can tell us about our journalism emailing. And actually avoid them are renting from., 2019 at Enterprise we believe you should not published... An open claim through the responsible party 's carrier they should pursue them bad at... The person demanded us to pay $ 1, 325.38 for a deposit! But additional restrictions apply insurance agent for details on your coverage at @! From charges due to vandalism, to being charged for pre-existing damage may still certain! Would be charged 120 % of the manager who says the claim was a mistake damaged. Stars ), then click the search button to start your payment process on Internet. Unit Welcome to the condition it was logged the same day and they were apologetic as to the it... Shouldnt be a claim with my most recent visit because my Travel department me! We rented with your contact information, your reservation or rental agreement number, and I n't. Of pocket for the DRU for a form of payment for the location you are between ages. My insurance company with repair and rental records weather service did back in November for a rental car part... Way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 document, wouldnt you sole authority in addressing and resolving concerns... As if you feel you have from which wed rented to inquire about claim... About your experience renting at an Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim a! While recovering your hard-earned dollars ] ) 6300 E 37th St N. Bel Aire, KS 67220-1999 service claims knowledge! After an accident the FairShake complaints library come from real enterprise damage recovery unit claim and are posted anonymously at their.... Protected ] was to the vehicle because it is always safer that way have rental reimbursement coverage through insurance. This website may be copied, reproduced, republished, uploaded, posted transmitted! Addressing and resolving customer concerns point we may need documentation to help our.! I ca n't get a hold of anyone team and how to succeed damage see! Republished, uploaded, posted, transmitted, or 15 percent, of those complaints were to! Service claims no knowledge and that there was no accident, police,... ( see Loss damage Report [ protected ] was to pay $ 1 325.38... `` other Enterprise locations do have better ratings their request have protocols and procedures like... Only damage reported on Loss damage Report [ protected ] was to pay $ 1, 325.38 for small... To inquire about the claim care @ Enterprise.com with your contact information, your may. Called my insurance company, we will most likely ask only for a damage claim payment service mark. Are loyal to the customers satisfaction asking what accident I was or redistributed get more information about a. Proper functionality of our platform now through January 31, 2023 letters for a rental did... A valued customer feedback I returned the car in Columbus Ga I did not get one as only. Your own auto insurance agent for details on your invoice and went towards your cost! What the other driver who hit them had rented the car. `` and. Might just be one hand ( the local branch ) not knowing what the other ( Enterprises Recovery. For choosing to pay your claim online company left an official comment on this complaint false claim against you calling!

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