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They weren't prepared for homecoming season and got behind. Rhone vs Lululemon: Which Brand Is Better? Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). 12/29/2022. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. I foresee no dress, no money returned and no reply. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Did all refunds go to store credit or were some people able to get a full proper refund? - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. Hi Janie, I don't think you got it! If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. If I do not get a refund, I will be disputing the charge on my credit card! #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? We're sorry to hear that you had issues with your orders. And as she walks, it rides up, lol! https://www.lucyinthesky.com/shop/index.php?route=account/login. Designed in Los Angeles - New Arrivals Weekly. love the dresses and two piece sets here! Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Overnight orders shipped Friday will be delivered Monday. I reached out to customer service numerous times and have not had a response. -Kate. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? And please, give people their money back! Lists Featuring This Company. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. We're so glad you were able to utilize our 24/7 chat! If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. Please email us at resolution@lucyinthesky.email so we can assist you sooner. You gotta keep returning and getting a dress that would finally fit - if at all! I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. I know it's still only Nov. 15 but I do not think this dress is coming. Tip for consumers:Absolutely no refunds unless it arrived damaged. Shipping is free over US$75 and US$6.90 for orders under US$75. Good Luck! Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. The cost of foreign products and services may fluctuate. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. We're so sorry to hear that the length was an issue. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. It fits exactly to measurements specified in the skirt section for sure! - Kate, Hi Gosset! Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. The online chat help was very helpful! -Kate. Needed it for Feb 25th. All international orders are shipped with DHL International Packet Plus. You can contact Lucy in the Sky at shop@lucyinthesky.email. She gotta keep pulling it down to make sure everything stays covered. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. I was going to make this one of my new go to stores but not anymore! Order from a different boutique. - Kate, Hi Paula! Go to our site to chat with our support team or email us at support@lucy.co! You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Please read the product description of each item carefully before purchasing. there is a dress i like but it is all out of stock. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. We are not doing wholesale at this time. Currently, Lucy In the Sky does not offer any exchanges. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Store credit only. Reply from Lucy in the Sky. Shapermint vs. Spanx Which Shapewear Brand is Best? So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. Sorry to hear that you had trouble reaching out to us. Horrible company and horrible customer service. With no warning either time. If you ever need any assistance please email us at resolution@lucyinthesky.email. If they don't offer refunds, they should have made this much more clear during purchase. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? I reached our to the company and got a fast response from them. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. We're sorry to hear that you had issues with your order. We're so glad that you liked the quality of the dresses! From time to time, we may restrict access to some parts or all of this Website. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. For international orders, any taxes or customs fees are the responsibility of the recipient. Feb 15, 2023. They have u order from them and never ship after 30 days. my party is april 10. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. BBB is here to help. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Business days do not include weekends or public holidays. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). Really horrible place. I am doubtful now the dress will come in time (or ever) for my event. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Thanks for your feedback. Please select a topic, if you can't find what you need, fill out our contact form. We will send her your regards! Verification can help ensure real people write reviews about real companies. I love Lucy in the sky ! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Article created 4 years ago. They're all photographed wearing size Small. Of foreign products and Services may fluctuate no dress, no money returned and no reply not a! 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My order foresee no dress, no money returned and no reply dress page foresee! Your orders lucy in the sky customer service phone number it rides up, lol team or email us at resolution @ so.

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