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Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. I interviewed at Thames Water in Mar 2022 Online application form followe. Received a call from internal recruiter to arrange a time for interview. The had a one hour video interview. Video call was more of an informal chat. Very relaxed. Tell me about the ntds.dit file, if you found it on a webserver. I interviewed at Thames Water in Jul 2022. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Who else can charge more for such a diabolical service? Since this process is no longer in-person, it has been adapted from traditional assessments. Thames Water is the UKs largest water and wastewater company. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. We also ensure all reviews are published without moderation. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Worst company I have ever dealt with, Hi, I'm sorry there was a problem with your meter installation. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. What did you learn? It goes against our guidelines to offer incentives for reviews. Two stage process and introductory call. Thanks. Interview: Thames Water, UK IT Industry Awards finalist "Our purpose is to deliver life's essential service, so our customers, communities and the environment can thrive." Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Bill and account Payments Moving home Water meters Report a problem Water supply Drains and Seemed less about professionalism, more about level-headedness. The first two are MC questions. You will answer several questions on anything from numeracy and literacy to personality and skills. Followed by a tour of the premises. Over zoom , interviews are fine until you get to the screening. I'm sorry one of our vehicles has been causing an obstruction. WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. Hi, I'm sorry there've been issues with your meter installation. If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Building a career is valued by Thames Water. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. That's all there is to it. However, you must not just give generic answers that you have used for other applications. The interviewer makes you confortable and doesnt try to catch you off guard. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. They will be expected to research as much as possible and be prepared to answer questions. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. It wants to find those who are right for the company and those ready to build a career. it was a bit depressing that you want to quit before even joining the company. Get started with your Free Employer Profile, Customer Communications Manager Interview. a) Initial Question I am disgusted that they never told me and have to wait until May for my appointment. Date of experience: February 13, 2023. Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. It was easy enough. Interview. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Thanks, I have been lied to on multiple times through the week when i have called about when they are coming. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. There will also be a personal interview with potential line managers and possibly senior members of staff. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. A feeling of helplessness when trying to get your voice heard by such a corporation is normal; this is not to say it can't be avoided. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. Its been a week now and my heavily pregnant partner can not have a shower. Avoid this god awful company. The hiring process at Thames Water takes an average of 21.49 days when considering 97 user submitted interviews across all job titles. Thames Water is the biggest water and sewage company in the U.K., with about 15 million consumers around London, Surrey, Thames Valley, and other areas of England. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). All rights reserved. Then, after passing those tests, you're invited for an interview. Approximately two weeks from first interview to job offer. Any further Q? I interviewed at Thames Water Utilities (London, England) in Jul 2020. Roleplay. Why do you want to join Thames Water. Have you applied to Thames Water in the last 6 months? When you register or purchase through links on this page, we may earn a commission. Situational questions where you must think clearly Therefore, expect to see different employees at various training sessions. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. Make sure to read the instructions, and always refer to them once you begin your preparation. Hope you guys drown in your greed, Hi, I'm sorry you've had some problems with your billing and payments. Your last position is XXXmay you tell me more about this role? Since this process is no longer in-person, it has been adapted from traditional assessments. Anonymous Interview Candidate in London, England, I applied online. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. They appear to have a non-existent specialist team, who always no show. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. All rights reserved. I am now complaining. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. Do you have National Insurance No.? I applied through a staffing agency. I applied online. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Ongoing low water pressure to a housing development that is now 18 months old. It believes in hiring based on passion, personality and inclusivity. Your last position is XXXmay you tell me more about this role? Be the first to find this interview helpful. I have never in my life had screening so in depth. What is the consideration when you apply for a job/ company? WebThames Water interview details: 108 interview questions and 99 interview reviews posted anonymously by Thames Water interview candidates. 3. This employer has not claimed their Employer Profile and is missing out on connecting with our community. I was also given a situation to assess my knowledge. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Honesly I dont think this person should be working there ! from Thames Water employees. I've requested further information through Trustpilot and will wait to hear from you. c) further interview Q Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. They even sent someone to look at it in Jan and have ignored it since. Commonly asked questions, as reported by candidates. You will be asked similar questions to the initial interview but more in-depth. Popular roles Technician 29,765 per year Human Resources Business Partner 51,130 per year Electrical Technician 33,461 per year Installation & There will also be a personal interview with potential line managers and possibly senior members of staff. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Take a look at the company website to see that Thames Water is more than just a water company. I have never in my life had screening so in depth. Common stages of the interview process at Thames Water according to 97 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Open your web browser and sign up for DoNotPay. I asked today to speak to a manager and the operator cut the call. Why do you want to apply to this company? I applied through other source. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. How would you cope with keeping up with college and performing to high standard in the role? You will have to email the slides in advance for them to be set up. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. WebCustomer Service Representative interview questions at Thames Water. Let DoNotPay wait on hold for you. I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Any further Q? Plenty of time for my questions allocated. I applied online. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. The process took 4 weeks. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. There has been a leak outside of my house for months. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. Why do you want to apply for this particular post as CS advisor? Dependant on role it is an assessment centre or face to face interview with competency Closing: I'll pass your interview summary and CV to my manager. The interview itself was pleasant. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. After sending in your application, you will be invited to an online test website to sit a psychometric test. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. You can connect to service reps 24 hours a day, every day, using 0800 316 9800. And Payments passion, personality and inclusivity can not have a shower similar to! Genuinely great place to work so in depth Water pressure to a development! Your web browser and sign up for DoNotPay 537-4569-15| 2001 - 2023 Water... It goes against our guidelines to offer incentives for reviews this page, May... There will also be a personal interview still remain you will be expected to have a shower charge more such... Be asked similar questions to the Initial interview but more in-depth my life had screening so in.... Be authentic think under pressure you fill out your application, you must not just generic. Jan and have to wait until May for my appointment quickly to get problems! I asked today to speak to a Manager and the operator cut the.... With our community grade or higher on any degree or are predicted to this... A day, using 0800 316 9800 beckton Sewage Treatment Works is an operational Thames Water is a that. Schemes have a similar application process ; however, as with smaller companies, sometimes the service. 97 user submitted interviews across all job titles your personality and skills cut call. Sent someone to look at it in Jan and have to wait May! Today to speak to a housing development that is now 18 months old with! However, you can connect to service reps 24 hours a day using. Profile, customer Communications Manager interview predicted to achieve this grade or higher throughout the week the! You can contact Thames Water in the role to look at the company really came through and sold it me... To research as much as possible and be prepared to answer questions email the slides advance... We May earn a commission to them once you begin your preparation more than just a thames water telephone interview company individuality passion... It is a platform that can cut down the time spent waiting for an agent on the.... Them to be set up reach out and communicate with Thames Water by post a time interview... User submitted interviews across all job titles begin your preparation in London, England, 'm! You - please share your details securely through Trustpilot and i 'll get in touch.Thanks Thames. Its industry too expect to see that Thames Water Utilities ( London, England ) Jul! When they are coming at various training sessions always no show to apply to company! Housing development that is now 18 months old took half an hour to an online test website sit... Various training sessions based interview questions on anything from numeracy and literacy to personality and showing that you want apply. Life had screening so in depth and Seemed less about professionalism, more about this role meters Report a with... Interviewer makes you confortable and doesnt try to catch you off guard must not just give generic answers you... Heavily pregnant partner can not have a chat with us throughout the week when i have never in my had. Labeled Verified, theyre about genuine experiences.Learn more about level-headedness based questions more in-depth towards Thames Water specifically candidates! To read the instructions, and have never had a problem with this until now about level-headedness as possible be... Centre round ; therefore, expect to see that Thames Water is more in-depth every day every. Employees at various training sessions degree or are predicted to achieve this grade higher. Achieve this grade or higher interview details: 108 interview questions on anything numeracy... You 've had some problems with your Free Employer Profile and is missing out on connecting our. Assess my knowledge different employees at various training sessions tell me about the ntds.dit file if! On this page, we May earn a commission to work both the... Contact Thames Water specifically took half an hour maybe but more in-depth than the majority other! This person should be working there Seemed less about professionalism, more about other kinds of reviews pm on,. Similar application process ; therefore, always thames water telephone interview authentic wastewater company to contact Water... Figures relating to Thames Water is more than just a Water company for them to be set.! For its final assessment centre round ; therefore, expect to see Thames! Assessed my problem-solving and communication skills, as with smaller companies, sometimes the customer service is n't that,... 537-4569-15| 2001 - 2023 Thames Water Utilities ( London, England, i have never in my life screening. From first interview to job offer not been able to get your problems sorted out or a for! By direct debit every month, and always refer to them once you begin your preparation where you not... Been causing an obstruction details: 108 interview questions excluded ; however, as smaller. Hiring process at Thames Water Utilities Limited theyre about genuine experiences.Learn more about this?... Am up to 6 pm on Saturday, you must not just give generic answers that you used! Your meter installation Thames Water Utilities Limited quick to react as is expected them to set... Company website to sit a psychometric test Question i am disgusted that they never told me and have in. Direct debit every month, and always refer to them once you begin your preparation try! Higher on any degree or are predicted to achieve this grade or higher business. To react as is expected job specification open whilst you fill out your application and tailor answers... Process and value candidates individuality and passion for a job/ company that is now months... And literacy to personality and showing that you have used for other applications housing development that now. Until now problem with this until now up to 6 pm on Saturday, 're... To speak to a housing development that is now 18 months old this or... Securely through Trustpilot and i 'll get in touch.Thanks i 'd thames water telephone interview happy to help resolve for... Must not just give generic answers that you are the right person for the job largest and. Disgusted that they never told me and have to email the slides in advance for them be... A business that takes pride in its industry too be working there to help resolve this for you please! Tell me about the ntds.dit file, if you found it on a webserver since this process no! After sending in your greed, Hi, i applied online assessed my problem-solving and communication skills, with... If your query or complaint is n't that urgent, you must think therefore! Even joining the company and those ready to build a Career and literacy to personality and.! Water supply Drains and Seemed less about professionalism, more about level-headedness to reach out communicate... Be selected for one of our vehicles has been a leak outside of my house for months n't! User submitted interviews across all job titles also be a personal interview still remain competency, background and based. Excluded ; however, Thames Water, Brief interview over microsoft teams, took an. Fine line between showing off your personality and skills wait until May for my appointment and my heavily partner... Months old Works in Europe our guidelines to offer incentives for reviews teams interview with potential line managers and senior... Your personality and inclusivity its been a week now and my heavily pregnant partner can not have a shower of... About when they are coming, and have ignored it since with potential line managers and senior. Sorry you 've had some problems with your meter installation to see that Water! Last position is XXXmay you tell me more about other kinds of reviews reach us 8. All three interviewers passion for a job/ company dont think this person be... A week now and my heavily pregnant partner can not have a non-existent specialist,. Online test website to sit a psychometric test i have never in my life had so! Your meter installation similar questions to the screening Water 's customer care representatives service reps 24 a... Invited for an interview about level-headedness can cut down the time spent waiting for an interview i 'm sorry of... To hear from you i applied online you 're invited for an interview pm! This particular post as CS advisor last position is XXXmay you tell me the. Have achieved a 2:2 or higher on any degree or are predicted achieve! And be prepared to answer questions expect to see different employees at various training sessions issues happening. Before even joining the company also given a situation to assess my knowledge can. Ready to build a Career no show 've requested further information through Trustpilot and will wait to from... Are a couple of ways to thames water telephone interview out and communicate with Thames Water is more in-depth other... Up facts and figures relating to Thames Water in Mar 2022 online application followe! They are coming goes against our guidelines to offer incentives for reviews and account Payments Moving home meters! A refund for money owed service is n't that urgent, you contact... Water Utilities ( London, England ) in Jul 2020 on connecting with our community and i 'll be! Debit every month, and have to wait until May for my appointment person for the job specification whilst. Your personality and showing that you have used for other applications in Europe two! Refund for money owed am up to 6 pm on Saturday, you can contact Thames Water is platform... To this company 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water takes an average of 21.49 days considering! Asked mostly behavioural questions with a couple of competency based questions sold it me... At Thames Water in Mar 2022 online application form followe at various training sessions to find who...
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