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Please understand that following circumstances are not eligible for a refund or replacement: Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. Any remove or scratched off authentication mark is ineligible for return. A completely different address. We will notify your refund once we have received and processed the returned item. 1. Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. Shipping details is listed on the product pages. FedEx delivered it to the wrong address. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. If needed, usually our seller will provide pre-paid return shipping label, but customer needs to drop off package to shipping company access point. Most items purchased online at the Apple Store between November 15 and December 25 may be returned through January 8. If you are returning the product due to the following reasons, we will send you a free return shipping label: Product is defective or have quality issue. Ifyouarereturningforpersonalreasonsorwasshippedthewrongitem,theitemmuststillbeinnewandunopenedcondition,andrequestforareturnwithinthereturnperiod. Honestly, ordering from Yamibuy every week has been the best improvement in my life. If you are unavailable and the delivery was unsuccessful, it may affect the quality of the product, and the item may not be eligible for return. Well, if youd order from another Asian grocery store, it would probably take up to 14 days. the item must still be in new and unopened condition. I have heard that UPS priority international mail will usually waive the processing fee, but I've never tried it myself, as I go out of my way to avoid UPS after being burned too many times. Step 3: Once you've filled in everything and you are satisfied with the preview, click . Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. Cheating in customers' reviewsI purchased a soymilk maker from yamibuy.com with unsatisfactory experience. you will be responsible for shipping back. Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. Return shipping fees or free returns is shown on the item's details page. There are many stores that are similar to Yamibuy, but most of them arent as good. CouponFollow tracks coupon codes from online merchants to help consumers All returns must have an RMA number. Yamibuy is not responsible for any data or media, stored or installed, on a returned device. Refunds to the Yami Reward Points or Yami Gift Card typically take 1-2 business days. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. All product pictures are for reference only. Inventory information and delivery speeds may vary for different locations. Our template provides a Return & Refund Policy outline that you can easily fill in with your own custom text where desired. In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. Then, you'll add a return policy label [return_policy_label] so you can assign this exception to specific products in your feed. Its the cheapest way to get products from Yamibuy. it costs more already for 10 sheets comparing to other brands. Ordering from Yamibuy is reliable and won't cause any issues. I would kiiiind of blame UPS more for this but still, yamibuy needs to either put out some large warning sign of what the custom fees can ramp up to or use some other service. Upon completion of inspection of your return our seller, a refund will be issued back to the original payment method in 5-7 business days. If you suspect any quality issue or the authenticity of the product, please provide written proof or official documentation, from the manufacturer or authorized service providers. The item must be in new and unopened condition, and request for a return must be within the return period. Therefore if you have received your order with damage, defects, expired or any quality issue, you may request to return it. If you have any question or concern regarding the authenticity of the product you received. Please send your return request to our customer service email: help@yamibuy.com. I order stuff directly from South Korea to Canada via DHL and have never had any extra fees?? You can get free shipping on Yamibuy orders over $50. please contact customer service within 24 hours from the actual day of receiving the order. Join the Yamibuy email subscription list to get special offers in your inbox. Note: If you are returning for personal reasons, when seller receives product with any damage or without seal, it is not eligible for return. If the items are out of stock, we will process a refund for you. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. It makes grocery shopping so easy that It saves sooooo much time. __("items") : __("item") }}, Yamibuy Marketplace is a platform where products and/or service are provided by third party vendors, whereas transactions are processed by Yamibuy. If you have any questions, please contact us at 800-407-9710. it may take up to 1-3 business days for us to request your RMA with seller. If your product falls under the below special categories, we will process the refund for the product, If your package is returned due to personal reason, we will not be able to refund you the duty tax. Get Up to a 30% Discount on a Huge Selection of Best Japanese Cosmetic Brands. It is great!!! Lost package Items due to transit damage may be subject to return after inspection. Urgh. But you can contact customer service to modify its shipping address/phone number/contact email address before it is shipped. Would you please provide your order number here? If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. If you refuse to pay customs and returns the item, you will not be refunded shipping charges. The company asks the customers to return the product within a 30-day period. (Eligible products only). Dont go to another Asian grocery store, itll be wasted time. Learn something new about South Korea every single day. Upon receiving your product, if the product is damaged, have quality issue, or is expired, you may request a return within the return period. Return Policy. The item must be in new and unopened condition, and request for a return must be within the return period. If there are issues such as wrong delivery, missing item, damage, etc. Found the perfect snacks for gifting (even with a short shelf life, none arrived expired) at a cheaper price than anywhere else. All returns must have an RMA number. Only positive reviews are there with over 90% of 5 star reviews. Free Shipping & Returns. Flowers If there are quality issues, please take pictures of your order within 48 hours after you received it and send it to customer service. If needed, usually our seller will provide pre-paid return shipping label. If you are used to amazon customer service do not expect it from here. DO NOT BUY!!! All returns must have an RMA number. Purchases made through links may earn a commission. Inventory information and delivery speeds may vary for different locations. Our reveiws need to verify please kindly wait 1-2 business days for updating.Also if you have any question please contact our CS department we will follow up for you.Our CS phone is 8004079710 email is help@yamibuy.com Thank you. It's not likely my shipment is going to go out on time over this, either. We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic. My order EST delivery is today but did not receive my order. and request for a return within the return period. We will refund you the product(s) and shipping fee. If you suspect any quality issue or the authenticity of the product, please provide written proof or official documentation. Looking for fresh YamiBuy coupons and discount codes to get the best bang for your buck? Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days. We apologize that your order didn't go through our system because of the credit card high-risk control. I canceled the order, and I won't use yamibuy anymore. Walmart. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license, products certification, and brand authorization. Read the entire delivery page for more information on Yamibuy shipping. Expires in 6 days. Please be sure to provide us with your order number, and the reason for the return. If you order wrongly, we may not be able to offer an exchange or refund.2. But you can contact customer service to modify its shipping address/phone number/contact email address before it is shipped. My friends always order from Yamibuy directly shipped from Japan with no problem. Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. In most cases your refund will automatically go back to the original form of payment used for the purchase. I'm looking at buying snacks that dont have that long of a shelf life. Please make sure to export or remove any data and media prior to returning your item. I didn't realized they have an option to order from Japan. If there is no recipient on delivery, package may be returned to sender. The founder was a college student in Kansas who grew tired of driving for hours to find his favorite Asian snacks and drinks. Yami Marketplace Return Policy 1-Day Delivery Price Protection Policy Pre-order Payment Methods Comment Guidelines SMS Subscription MY YAMI Points Rewards Referral Program TERMS AND POLICIES Terms of Use Privacy Policy Cookie Policy Accessibility Disclaimer Learn more, Your suggestions help us improve together, Please contact to And now We apologize for any inconvenience. Refunds will be issued once we have verified the damage or quality issue. Any missing articles may result in delay processing or rejection of your RMA. Yes, you definitely should. Any remove or scratched off of authentification mark is ineligible for return. Customer representative will help you further.Thank you for your understanding November 15 and 25. In order to ensure the freshness of your order with damage, defects, expired or any quality,... N'T go through our system because of the credit Card high-risk control shipping number/contact... If there are many stores that are similar to Yamibuy, but most of them arent as good to his. Pre-Paid return shipping label and shipping fee your inbox yamibuy return policy seller will provide pre-paid return shipping.! Most cases your refund will automatically go back to the Yami Reward Points or Yami Gift typically! Or official documentation to return it fees or free returns is shown on the product not! Est delivery is yamibuy return policy but did not receive my order EST delivery is but! Est delivery is today but did not receive my order EST delivery is today but not! 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yamibuy return policy
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