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Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. where a certain proportion of the seats on a service are allocated to the third partys customers)); Ticket means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service; Ticket Machine means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased; we, us and our refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the following trade name: National Express; Working Day means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business; you means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Can I take child seat onboard a National Express coach? We hope this list will help you the next time you travel. (a) a reference to the singular shall include the plural and vice versa; (b) a reference to a statute or statutory provision is a reference to it as amended, replaced or re-enacted from time to time. You must check your Ticket for errors as soon as you receive it or, if you or someone on your behalf is purchasing it by electronic means, before it is purchased (and, in this section, you includes you and any person acting on your behalf) and to contact us if you consider that there are any errors, as explained below. In addition to your cabin bag one additional personal item is allowed and free of charge (such as a handbag, camera or digital device) . Per Piece (up to 20kg) 3: 320: 460: 490 1: 680: JPY. If you have lost or left an item behind,contact our Lost Property Team. Failure to produce such evidence could result in the person travelling on the Child Ticket, or the person accompanying that person, being required to pay the full adult fare for the Journey(s) permitted by the Ticket (unless that person qualifies for any other discounted or concessionary travel). national police and troopers association; Community. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. Surcharges apply for additional items which must be paid to National Express on the day. To obtain a refund you must comply with Condition 10 below. with no other time(s) specified thereon) three months from the date of outward travel. (b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, and you do have a place reserved on it, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, or other mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). If the respective size limits are exceeded, a flat fee of 45.00 . To see a list of accessible coach routes please clickhere. Luggage weight varies depending on whether you've booked economy, premium or upper class. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Select a return within 3 months of your outward travel. We accept no responsibility or liability for such requirements or any delays or other problems caused by such requirements and you expressly agree that this is a risk you freely assume as a condition of travelling on our Service. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. The Checked baggage must not exceed 81cm (H) x 119cm (W) x 119 cm (D) and 32kg in weight. Tip:Booked using yourCoachcard? dimensions of 75cm x 50cm x 32cm (max. Please read National Express' Luggage Policy for more information Folding pushchairs/buggies will be carried free of charge in the hold, in addition to the standard luggage allowance. 2 medium cases (70cms x 45cms x 30cms) Max weight 20kgs each or 1 Large case (75cms x 50cms x 32cms) Max weight 20kgs ** If booking online with multiple customers, excess luggage is applied to all customers, should excess only be required for 1 passenger, please book separately and add excess luggage for 1 passenger only. These Conditions, and your contract with us, are governed by English law and you and we can bring legal proceedings in respect of your contract in the English courts, save that if you live in Scotland you or we can bring legal proceedings in respect of your contract in either the Scottish or the English courts. Checked baggage weight available online: 15kg / 20kg / 25kg / 30kg / 35kg / 40kg Note: Checked baggage weight can only be shared with passengers in the same booking number. Passengers travelling with a baby on their lap are permitted a small bag . If you have any questions or complaints about our Services, please contact us at our Contact Centre. Adult fares are applicable to all passengers aged 2+. If you fail to comply with this Condition 12, we shall be entitled to restrain you, remove you from any Coach or Station owned or managed by us, refuse you further carriage, cancel your Ticket without refund and take any other measures as we consider necessary, including to involve the police if we consider that there are any security or safety issues. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. The 20kg weight limit is to enable the driver to handle the bags safely . If you travel with a Ticket that has been spoiled, damaged or corrupted in any way, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. (e) If we agree to carry any particular Luggage or other item of property on any Journey this does not mean that we have agreed to carry that Luggage or other item of property on any subsequent Journey you make, unless it is Luggage that is free of charge. But best of all, snap up. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. If you wish to cancel your Ticket and claim a refund later than 24 hours prior to the departure time shown on your Ticket or after the departure time shown on your Ticket or you are unable to contact the original issuing office you should write to the Refunds Department, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD, enclosing your Ticket (or in the case of M-Tickets and E-Tickets, the Ticket Number and type) and an explanation as to why you could not use it. To see a list of accessible coach stops please click here. BAGGAGE INFORMATION. Travelling with National Express means that customers enjoy a generous luggage allowance. (a) Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. For more information, please visit our Cheltenham Festival page. (b) Travel in a Coach seat: For passengers who can transfer from their wheelchair to the Coach seat, we can transport lightweight manual wheelchairs where they can be safely stowed in the luggage hold of the Coach, which will be the case where they can be folded down and weigh less than 20kgs. Your Ticket is our property and shall be returned to us on request. (b) European Services: You should arrive at the boarding point for European Services at least 15 minutes prior to the timetabled departure time for that Service (or within such other period as may be stated in the Special Conditions applicable to your Ticket) to ensure your place on the Service. Additional infants aged 0-2 must be paid for. If you want to have a more private experience and travel with a large group, you can even hire a private coach. Lines open 8am-10pm 7 days a week. Fly and FlyPromo fares don't include any checked bags automatically - you'll have to buy your allowance separately. A maximum of 10kgs Prepaid Baggage can be availed by passengers travelling to / from Basco and Busuanga. Each passenger can carry ONE piece of hand-baggage onboard that weighs 7kg or less, is no bigger than 56cm x 36cm x 23cm, and can fit under the seat in front of you or in the overhead cabin compartment. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. Unaccompanied children will not be carried. The National Express luggage policy states a 20kg (44 lbs.) (iii) drugs (other than medicines for which you have a prescription or were obtained over the counter); (vi) oversized sports equipment (other than where we agree to do so under Condition 11.1); (vii) non-folding bicycles (other than where we agree to do under Condition 11.1); (viii) wheelchairs and/or mobility scooters (except in accordance with Condition 7.2 and Condition 11.1); (ix) electric scooters and/or electric unicycles ; (x) any other items which we are not permitted to carry under the law of any country which any European Service may enter or through which it may pass; and. National Express appears to take an imaginative approach to terms and conditions. (d) No refunds: Subject to any Special Conditions that apply to your Ticket, we will not give refunds in respect of any lost, tampered with or spoiled, damaged or corrupted Tickets. Unaccompanied children will not be carried. For many visitors luggage policy is an issue, both the restrictions and care of bag. Should any such Condition or applicable Special Condition (or any part thereof) be illegal, invalid or unenforceable, it shall be severed from these Conditions or the Special Conditions (as appropriate), and the remaining Conditions and applicable Special Conditions (or parts thereof) shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision. You are responsible for obtaining all essential travel documentation that you require and must have it with you when boarding and travelling on any European Service. When it comes to offers and deals, National Express is well-equipped. Call or get in touch online A maximum of 3 additional items can be placed in the hold. weight 20kg ) 1 x soft hand luggage. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. must produce it with your Ticket for inspection when asked. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. Benefit from free WiFi onboard, a generous luggage allowance, charging points, and more. For these purposes, we refer you to the Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL (the ADR Entity). It will usually be applied for personal items and carry-ons and could be stated as follows: 55 x 35 x 25 cm (22 x 14 x 9 inches). Notwithstanding the drivers assistance, it is your responsibility to see your Luggage put on and taken off a Coach, or checked-in atany Station where check-in arrangements apply. For more information, please visit our Cheltenham Festival page. You may only make amendments to your Ticket if such amendments are permitted by the Special Conditions which apply to your Ticket and only then if you follow the process specified in those Special Conditions, including complying with any time limits and/or paying any additional fee payable. Previously purchased Prepaid Baggage may be upgraded up to a maximum of 40kgs per person per sector, except on . Unaccompanied children will not be carried. You can contact our Assisted Travel Team on 03717 818181 to talk through your needs (lines open 8am - 8pm, 7 days a week), or email us using our assisted travel form. Our drivers and staff are unable to dismantle or reassemble mobility scooters. We carry a limited number onboard most coaches. We therefore recommend that a passenger wishing to transfer from their wheelchair to a Coach seat makes a booking at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to allow us to check that your wheelchair (and ancillary equipment if applicable) is safe for stowage in the luggage hold and, if you want to use the wheelchair lift, that the stops that you wish to use are accessible stops at which the wheelchair lift can be deployed and that you can be lifted by the wheelchair lift while in your wheelchair. (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). You are entitled to two items of luggage to be stowed in the hold. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. weight 20kg each. (d) Other border requirements: You are advised that when crossing any borders or check-points, further requirements may be applied by the countries you are leaving or entering. Fully collapsible wheelchairs and fully collapsible pushchairs may be stowed free of charge in the hold and do not count towards the hold allowance above. You'll also want to make sure that your Coachcard is in date, as travelling with an out-of-date card will invalidate your ticket. Condition 11 will apply to any Luggage or other property left by the detained or delayed passengers. If we delay enforcing these Conditions, or any Special Conditions that apply to your Ticket, including by delaying asking you to comply with them or taking steps against you for non-compliance with them, this will not prevent us from enforcing them against you later in respect of that or any other non-compliance. In this context hand Luggage means something that in the opinion of a driver or other National Express representative is capable of being stored safely in the overhead locker or beneath the seat of the Coach, whose opinion shall be final. We have facilities for you to store your luggage at the following coach stations: Find out more about our coach station facilities. Call or get in touch online Disabled children should be booked as children rather than 'Disabled'. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Neither case should weigh more than 20kg (44lb). If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. No single bag may weigh more than 32kg. For example, Special Conditions apply to Multiride tickets, Discount Coachcards, holiday package deals, reduced and discounted fare tickets, promotional tickets, add-on and special offers; Station means any coach or railway station or air or sea port or stop where a Service may be joined or left or through which a Service may pass; Third Party Provider means: (a) a third party operator who performs services on its own account in respect of which we are a ticket sales agent in accordance with Condition 2.3(a); or (b) any third party provider of a transport service in respect of which we operate that service as a subcontractor for that third party but under our own name and branding in accordance with Condition 2.3(b) (e.g. Call or get in touch online We are here to help . To see a list of accessible coach stops please click here. (e) Return of your Ticket: When making your claim for a refund, you must return your unused Ticket (or the portion of your unused Ticket) to us. You are responsible for making sure that you travel on the Service for which you have a valid Ticket and that you board that Service at the correct boarding point and you alight that Service at the correct destination. A maximum of three chargeable items can be taken in the hold (maximum 5 overall). Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. weight: 7kg (15.4 lbs.) You can travel from Gatwick Airport to London with National Express. Book tickets & track your coach anytime, anywhere. None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. National Express | Stansted Airport to London Stratford Transfer (Return) 8 from $24.02 per adult National Express | Luton Airport to Central London Transfers 22 from $16.89 per adult London Underground 2-Hour Tube Tour 261 Recommended City Tours from $25.17 per adult LIKELY TO SELL OUT* Shared Arrival Transfer London Airport to Hotel Accommodation Nothing in these Conditions is intended to, or shall, exclude or limit in any way our liability to you where it would be unlawful to do so. I booked my ticket for Heathrow to Southampton on Natonal Express and have a question for those who have used this service before. (f) Customers must travel with their Luggage: We will never carry unaccompanied Luggage or other item of property (including parcels) in any circumstances. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. For the safety and comfort of all customers, no alcohol or hot food is permitted on our coaches. We shall not be obliged to hold up the Coach to wait for you, and we shall not be liable to you if you miss the Coach because you return later than the specified time for departure. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. (d) Other action: The actions we may take in respect of persons travelling without a valid Ticket set out in this Condition 6 are not exclusive and we reserve the right to take any other action we consider appropriate, including prosecuting any person travelling without a valid Ticket or reporting the incident to the police for investigation or prosecution. (lines open 8am - 8pm 7 days a week). We wish to make travel with National Express as comfortable as possible for all of our customers. (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. National Express luggage policy Hold luggage For each person you are allowed to take one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. We monitor the processes we have in place and amend them as necessary to maintain high levels of service for our disabled customers. On European Services it is your responsibility to load any Luggage which you want to place in the hold on to and off the Coach. It is your responsibility to ensure that you comply with the following seat belt requirements. Please see the Ask section of our website at www.nationalexpress.com for further information. Such stops are shown on our published timetables. Failure to do so may result in the child being required to pay the full fare for the journey on that day. In August, much more. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. We may at our discretion replace your Ticket in such circumstances; provided that we can confirm that it is still valid and subject to Condition 6.3. (c) You may leave the Service at an earlier stop where you: (a) tell the driver when you board the Service that you wish to do so (so that your Luggage can be placed in an appropriate location in the luggage hold) unless that earlier stop is one at which unloading of Luggage is restricted if you are travelling with Luggage in the hold; and (b) you pay the driver or other National Express representative any additional fare payable as a result of you leaving the Service at an airport stop rather than the booked finish point of your Journey. "Luggage" means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; "M-Ticket" means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an "SMS Ticket". If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. (a) Connections with other National Express Services: We recommend that, when you book Tickets on more than one National Express Service, you allow at least the minimum connection time between those Services as specified in our timetable (as published from time to time). (a) Services which are not European Services: You should arrive at the boarding point for your Service (excluding European Services) at least 10 minutes prior to the timetabled departure time for that Service to ensure your place (and any reserved seat) on the Service. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. You may also want to contact Bus Users UK, who can independently review your case. If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. Baggage over this weight one would be charged an additional fee. If your Ticket does not permit travel on a specific Service (for example its an open return) you will need to make a reservation on a particular Service in accordance with Condition 5 if you want to ensure that there is a seat available on the Service on which you want to travel. Power sockets WiFi Air Conditioning Disabled access Luggage Child seats Toilets Are there power sockets on National Express coaches? If short stops are made by a Service for toilet or refreshment breaks, you must return to the Coach punctually within the time allowed for the stop. In all other circumstances, any amendment to an E-Ticket or M-Ticket will be made in accordance with Condition 3.5. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. Jan 9, 2023, 5:03 PM. Dave You shall not be entitled to a refund in respect of any Ticket invalidated in accordance with this Condition, and we shall have no further obligations or liability to you. (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. For domestic flights: > Hand Baggage: One hand bag up to 7 kg is allowed per customer. Please do not bring any item of luggage over 20kg for safety reasons. If you fail to produce the discount Coachcard you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. The maximum size of a single bag is 200cm (total length is calculated by adding the width, height and depth). Passengers aged 60 and over are entitled to receive a small discount on European journeys. Smaller items such as laptops can be placed on overhead shelves in the bus, while larger items are safely stored outside under the floor. If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. TUI Airways: 15kg-20kg free on package holidays: From 15 on flight-only deals: No size restriction 15kg-20kg. Alternatively, passengers may bring 1 large item that has max. You are also entitled to two items of hand luggage. Three chargeable items can be taken in the child being required to pay the full fare for the journey that! Are unable to dismantle or reassemble mobility scooters, who can independently review your case by... Can independently review your case following coach stations: Find national express luggage more than 20kg more about our Services using reasonable and! That has max lost or Stolen, will incur an additional fee incur an additional fee travelling... Or over with the following coach stations: Find out more about our national express luggage more than 20kg... 15 on flight-only deals: no size restriction 15kg-20kg deals: no restriction! Tickets & track your coach anytime, anywhere item of luggage must not exceed 20kg, with dimensions. Touch online we are here to help here to help aged 12 or under travelling on any European service accompanied... To store your luggage at the following seat belt requirements: one hand up! Be availed by passengers travelling with a large group, you can travel from Gatwick Airport London! 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national express luggage more than 20kg
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