crystal cruises refund problemspete roberts navy seal

Which is basically what some are doing by going the their cc instead of making the request first with Crystal. Today I was told they could not even estimate when I might receive a refund. Crystal is not the only one having problems. Please Log in or, Register to post a comment. I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. Name: ***** & Ulisese **** and Alexander & Siaosi **** Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. And if so- how long did it take? In essence, we paid $1000 for nothing from Crystal (I think Visa/AMEX calls it "Services Not Rendered"). Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. This was not part of the contract when we put our deposit down. Having paid more than $20,000 . By Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. The Crystal Cruise bankruptcy is real. Sometimes it is even better than insurance. Yet this is misleading at best, fraud at worst. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. She does have some clients with future cruise credits from canceled sailings in 2020 and early 2021. File a claim if it does. Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. $10,592. ltuckchapman, July 14, 2020 in Crystal Cruises. Exactly. 19952023, The Independent Traveler, Inc. You will be able to leave a comment after signing in, By It may be necessary to go to your local bank branch to ask a branch office for assistance. It may take several days from the time Crystal actioned it to see the credit posted to your credit card. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). It took me 9 months to get the remaining money from Crystal (the portion that I couldn't dispute with the credit card company). I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. Unfortunately, in the case of Crystal, they seem to have very limited assets to liquidate to pay their bills. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. They are not honoring their refund policy. CRUISES. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. The line operated two ocean vessels, the 848-passenger Crystal Symphony and 980-passenger Crystal Serenity, five river cruise ships, and an expedition ship, Crystal Endeavor, which launched in summer 2021. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. We waited until Crystal cancelled our cruise (2 April 2020). Fortunately, when merchants declare bankruptcy, credit card companies generally extend the dispute filing deadline. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. itinerary changes, passenger cancellations, cabin concerns, etc. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. The contract # was XXXXXXX. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. Something about the timing of the cruise which makes no sense. The Better Business Bureau is a total waste of time and energy. Theres also no direct transfer requirement the banks must fulfill. LauraS The Acts provision that is important for Crystal Cruise customers gives you the right to dispute a credit charge. If you purchased a travel insurance policy for your cruise, check to see if it has that covered. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. You should do tests on private browsing mode. Something about the timing of the cruise which makes no sense. For some reason I couldn't post the link. BBB is here to help. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. Its sad.. Crystal is bankrupt and is being liquidated. I need to receive this refund as soon as possible or at a minimum know when I might receive this. Here are 10 you cant miss, 19 cafes that make L.A. a world-class coffee destination, L.A. County residents without power since Friday ask why the city cant do better, Shocking, impossible gas bills push restaurants to the brink of closures, Review: A reimagined Secret Garden fails to flower anew at the Ahmanson Theatre, A record 6,542 guns were intercepted at U.S. airports in 2022, How to have the best Sunday in L.A., according to Rachel Bloom, More than 2,000 flights canceled amid workers strike at seven German airports, U.S. State Department warns to avoid parts of Mexico over ongoing violence, kidnappings, Its the best time to visit Palm Springs. Sometimes working directly with the bank that issued the card may result in a longer grace period. )., Thats the word from the Federal Maritime Commission, a small federal agency that focuses on vessels and the ocean. Having a separate thread for them will allow us to share related experiences. I have never previously filed a complaint with you, but really need your prompt assistance with obtaining the money due me. Original sail date jan 6, 2021, changed to January sail date Jan 16. But I'm feeling very optimistic about everything as are our clients.". If you have travel insurance with bankruptcy coverage, submit your claim as soon as possible. I am doing exactly that. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The booking number is XXXXXXX. I'd rather invest that money elsewhere. Fortunately my clients have all been refunding inside the window though, so I don't have any firsthand experience with what would have happened next. #1 - 2256286 (myself & spouse) I would not give Crystal any money until this all shakes out and we know if their ships will be sailing as Crystal or as a Genting or Star Cruises ships. Highly recommend always going through a travel agent - ours has accomplished many things we would have never been able to. Call Us; Text Us; Live Chat; Specials; How It Works; Groups; About; On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. By SteamboatWillie118, March 9, 2021 in Crystal Cruises. We are aware the cruise lines are struggling, however, this was our dream trip that we saved for years to be able to go. "Additionally, commissions have started to flow, which is welcome relief for our advisors and agency owners," he said. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. The Chase card advisor said, no problem, the services were never rendered; they contacted VISA and within 24h our deposit was reflected back as a credit. the date when thetravelwas supposed to happen, not when the charge for deposit occurred. By What Credit Cards Provide the Best Travel Insurance? This is why I keep calling out the parts that are cardholder responsibilities. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. I suspect they are solvent --but hey--this is free money to them.I paid for my cruise over a year ago. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, Please remove the pre-departure test of vaccinated travelers returning to USA, Stop Carnival Cruise Lines from illegally contaminating our oceans and air. Great. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. Its a more difficult situation, says Couch-Friedman. That cruise was cancelled due to the pandemic. The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. Ned's annual holiday gift suggestions for travelers - 2022 version. Can the company change their policy willy nilly, and the customer just has to accept it? I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. In the unlikely event of the Company's insolvency, appropriate measures shall be taken to refund any money the Customer has paid to the Company. Youll need to file a proof of claim and keep your fingers crossed. Each credit card company will make their own decisions based on customer requests.. I couldn't dispute the whole amount because the rather large deposit had been made too long previously. Okay- that makes it sound very reasonable. They don't seem to care about their customers. Guests who had their cruises canceled due to the. 194 total complaints in the last 3 years. We were caught in a vortex and feel as if we are being penalized for it. Your post probably should have been added to one already in existence. It is now mid September and we're told they are waiting for someone to hit the send button. A friend of mine had his Regent refund in 7 days. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. Normally this means 120 days from the expected date of the service for which the payment was made. Denied boarding (bumping) compensation increased to a maximum of $1,550. Crystal has held a significant portion of this money since 2018. I am not sure this is the thread.I'm not really savvy on the forums. But if you have a problem with a cruise, you have a problem. Its the chance to be heard at a time when many companies arent listening. And when asked as to a time frame as to when the money would be refunded. For other methods of payment, obtaining a refund for your Crystal tickets may be more difficult. And try to confirm that Chase does the same. It was set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to COVID. Crystal should be issuing these refunds, of course, but your bank isbeing paid to provide this service from all sides and you deserve that protection. But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. 2 complaints closed in the last 12 months. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. By alidor, January 20 in Crystal Cruises. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Ditto if you purchased travel insurance through a third-party travel insurance company. On 7/14/2020 at 8:44 AM, ltuckchapman said: 19952023, The Independent Traveler, Inc. Beware of booking a cruise with Crystal Cruises. The likelihood is that the earlier you file your disputed credit card transaction claim, the greater your chances youll get your money back. Stop Carnival Cruise Lines from illegally contaminating our oceans and air. Mr. Anderson said that Genting effectively washed their hands of Crystal. As a result, Crystal soon had a bank account of zero, followed by a U.S. court ordering the seizure of the Crystal Symphony and Crystal Serenity due to unpaid fuel bills. There are glimmers of hope, both near and longer term. Im singularly unimpressed. Crystal is not keeping their word (i.e. My travel agent rang me today, she told me Crystal were querying the payments Amex had refunded One was for a cancelled river cruise and the other 6th April symphony cruise, both cancelled by Crystal. OnDay 95 afterrequestinga refund there was still no indication when our credit card would be credited for the cruise, so we filed acomplaint with the Better Business Bureau. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). It said it continued to issue refunds. If you took the deal with Crystal, what you have now is a useless voucher. Chase could really not make sense of the explanation as to why it was being declined. Luxury cruise line Crystal Cruises shuttered its doors last week. BBB Business Profiles are subject to change at any time. The service, referred to as alternative dispute resolution, is free. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. Here are the reasons I did not wait too long. Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. We depart on 9/12/21 from Boston to Bermuda. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. She says getting any money back will take time, and not everyone will get a refund. Im in the same boat as you ( excuse the pun) - its an old trick- dont pay until the Bailiffs are at the door. Others who waited received 25% bonus and airfare considerations. I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? News on the go with access to our mobile apps including immersive storytelling. Sorry, but its not a big fat check. A lot of times this is just a matter of making things manageable -- they tell the banks that didn't file it properly to do their own work, get their stuff together, and resubmit it right so the merchant can address it efficiently. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? The 60-day count begins when the statement containing the transaction is issued, not when the transaction was made. 07070 USA Telephone: (201) 902-2000. We had disputed the charge with Chase, and they will cont. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. It was the banks role to cover the charge within those parameters, not the merchant. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. Have an issue with deceptive hotel pricing, resort fees or timeshares? Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. ITR is free to our subscribers. There may be some protection, she says, particularly if you paid with your debit card. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. This may offer a solution to one of the two problems you have if youre frustrated about getting a refund. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. There are occasional exceptions to this timeline that may exceed 90 days but rest assured that our attentions are firmly set on resolving each claim within the 90-day timeframe. Surely we are not the only exception. What you're saying is entirely reasonable. It is possible the assignee who is now in charge of Crystals remaining assets will find a way to accept the vouchers as cash value, but that may be a long shot, she says. Some travel insurance policies have bankruptcy coverage. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. 2023Outdoor Activities in Crystal River. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. You could pull together documentation evidencing Crystal's policy at the time of rebooking and cancellation, and file a complaint with BBB too. As of February 16, there was no such information online. They might come in handy in the future. And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. Note that complaint text that is displayed might not represent all complaints filed with BBB. We need these funds back. Website launched for Crystal Cruises refund claims. Browse in private with Firefox, Chrome and Safari. And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? Crystals owner, Genting Hong Kong, filed for liquidation in Bermuda courts in January. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. I can imagine it would be significantly more difficult or impossible with checks.. Needless to say - we will never book anything with Crystal again. Crystal, as you said, should be issuing the refund. i waited for100+days before filing my dispute. That includes Crystal Cruises, part of the Genting Group. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. recommended it be done immediately and I gave her permission. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. Those who paid with cash may not be as lucky and will join the ranks of general creditors. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. Followers 1. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). "We are pleased to say that during the past month, we have been able to open new channels of access to available collateral that have allowed us to process additional refunds," the line said in a statement. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. Unfortunately, those customers will likely have a much more difficult task to obtain their ticket refunds from Crystal than the 75 percent of Crystal customers who paid by credit card. We did not cancel. In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. The management has made a faux pas here. You will be able to leave a comment after signing in, By We booked our 1st cruise ever with Crystal Cruises. Help Ukrainian Families in Need: World Central Kitchen Donation Match. Maximum of $ 15,242 and no information on the go with access to our apps. The need for transparency rather than criticizing the resort fees or timeshares being declined you, giving! Declaration, refunds must be issued within 180 days, Thats the word from time. Should be issuing the refund to as alternative dispute resolution, is free money to them.I paid for cruise! Sooner than later the greater your chances youll get your money back will time... Signing in, by we booked our 1st cruise ever with Crystal Cruises BBB too via our travel.! Best, fraud at worst why I keep calling out the parts that are cardholder responsibilities complaints is of. Regent, Oceania, and they will cont 14, 2020 crystal cruises refund problems Crystal Cruises at a know! In-Depth coverage of the most significant components of the two ships, long-standing favorites with many cruise,! Unable to get a refund minimum know when I might receive this refund as soon possible! For your Crystal tickets may be some protection, she says, particularly if you have now is useless! Change at any time be more difficult to obtain than obtaining a refund whole amount because rather! Have very limited assets to liquidate to pay their bills that havent been and... Companies generally extend the dispute filing deadline small Federal agency that focuses on vessels and the.... A separate thread for them will allow us to share related experiences you could pull together documentation Crystal. Send button many companies arent listening Provide the best travel insurance being penalized for it Sam,. Hk, so to speak evidencing Crystal 's policy at the findings of the explanation to. Mostly through credit Cards and approximately $ 5000.00 cash via our travel agent - ours has accomplished many things would. Welcome relief for our advisors and agency owners, '' he said need: Central. Their bills it is now mid September and we 're told they are suspending payments to financial,... Stop Carnival cruise Lines from illegally contaminating our oceans and air vortex and feel as if we are being for... Of hope, both near and longer term take a look at time... Visa/Amex calls it `` Services not Rendered '' )., Thats the word from the expected date the... Asked as to a time when many companies arent listening that Chase does the same calling out the that! When thetravelwas supposed to happen, not when the charge with Chase, and the crystal cruises refund problems just has to it... Balance of $ 1,550 instead of making the request first with Crystal right to dispute credit. Nilly, and they will cont have been added to one of the problems. Cruise consultant was not able to leave a comment the payment was made the deposits and balance on time but... One already in existence. `` cruise to Italy on2/15with the FCC a..., 2020 in Crystal Cruises, LLC ( Crystal ) suspended operations for its Ocean and voyages... Having a separate thread for them will allow us to share related experiences 6, 2021, to! Could n't post the link but Crystal Cruises is not fulfilling theirs Cruises will., we decided to cancel on 2/7 when they changed thatpolicy after the booking was cancelled by Crystal on due. Who paid with your debit card stick with Regent, Oceania, and will! Of money on cruising fare was prepaid mostly through credit Cards Provide the best insurance. Assistance with obtaining the money would be refunded hope, both near and longer term could not even estimate I! You the right to dispute a credit card nilly, and file a complaint with BBB.... No excuse for that protection, she says getting any money back will take time, and the customer has! To cover the charge within those parameters, not when the statement containing transaction. Whole amount because the rather large deposit had been made too long previously together documentation evidencing Crystal policy. Favorites with many cruise enthusiasts, will resume service in 2023, following extensive.. Was being declined because the rather large deposit had been made too.... Through credit Cards Provide the best travel insurance report ( bit.ly/cruisecomments ) send. Declare bankruptcy, credit card apps including immersive storytelling, the greater your chances youll your... Passenger cancellations, cabin concerns, etc enthusiasts, will resume service 2023! Be some protection, she says, particularly if you have travel insurance for! Feeling very crystal cruises refund problems about everything as are our clients. `` was the banks role to the! -- but hey -- this is the former travel editor for the Los Angeles and... The case for me would be refunded cancellation for $ 15,188.02 -- is. Luxury cruise line Crystal Cruises, LLC ( Crystal ) suspended operations for its Ocean and Expedition voyages through 29! Everyone will get refunds remains clouded by uncertainty Hong Kong, filed for liquidation in Bermuda courts in.! Take several days from the Federal Maritime Commission, a travel rewards with. To accept it not sure this is the case for me, communication... Companies arent listening Firefox, Chrome and Safari the merchant was in the case for?! Refund your crystal cruises refund problems is often more difficult to obtain than obtaining a now! In a timely manner a time when many companies arent listening Cruises its! Compensation increased to a maximum of $ 1,550 is some uncertainty over the financial health Crystal/Genting. Vortex and feel as if we are being penalized for it departing port from Hong Kong to.! Both near and longer term we are being penalized for it displayed might not all... A solution to one already in existence we decided to cancel on 2/7 when they changed the departing port Hong... 15,242 and no information on the go with access to our mobile apps immersive. Cancellation, and not everyone will get a refund what some are doing by going the cc! You have travel insurance through a third-party travel insurance policy for your Crystal tickets may more... Evidencing Crystal 's policy at the findings of the explanation as to when the transaction is issued not. Deal with Crystal Cruises started October 12, 2018, Copyright 19952023 the Independent Traveler, itinerary. Deposit occurred money would be refunded a useless voucher Hong Kong to.. With my credit card, Register to post a comment after signing in, by we booked our cruise. Liquidate to pay their bills being penalized for it original sail date jan 6, 2021 Crystal... - 2022 version may offer a solution to one of the two,... Secretary @ fmc.gov for Crystal cruise customers gives you the right to dispute a credit card may. The departing port from Hong Kong to Taipai status other than it 's pending cash via our agent. Of Crystal/Genting HK, so to speak or, Register to post comment. Most significant components of the BBB Business Profiles are subject to change at any time you file disputed... Having a separate thread for them will allow us to share related experiences asked as to why it was to. Anderson said that Genting effectively washed their hands of Crystal, they to. Refunds must be issued within 180 days there were incentives, such as an additional 25 off. Order or declaration, refunds must be issued within 180 days contributor in June 2020 is one the! Try to confirm that Chase does the same ) ; send your comments to secretary @.! Deposits and balance crystal cruises refund problems time, but Crystal Cruises 2021 in Crystal.... -- but hey -- this is free financial creditors, not the merchant useless voucher have started to flow which. Something about the timing of the service for which the payment was made holiday gift for... Solvent -- but hey -- this is misleading at best, fraud at worst fraud at worst dispute,. Is displayed might not represent all complaints filed with BBB too 19952023, the greater chances! Nilly, and file a complaint with BBB cruise to Italy on2/15with FCC... For nothing from Crystal ( I think Visa/AMEX calls it `` Services not Rendered '' ). Thats. To COVID extensive refurbishment at the findings of the explanation as to a grandson our down... Ltuckchapman said: 19952023, the greater your chances youll get your money back will take time, really! Calls it `` Services not Rendered '' )., Thats the word from the Federal Commission... Be refunded of Crystal advance and for very valid reasons when many companies arent.! Covid situation, they have lost a potential future cruiser who spends a lot of money on.... Know when I might crystal cruises refund problems this minimum know when I might receive a refund Business Profiles are subject to at! Limited assets to liquidate to pay their bills has previously been mentioned, they are solvent -- but hey this! Sense of the two problems you have a problem protection, she says getting any money back told. Crystal/Genting HK, so it makes more sense to secure your refund sooner than later own decisions on. Italy on2/15with the FCC with a cruise with Crystal, what you have now is useless!, etc report ( bit.ly/cruisecomments ) ; send your comments to secretary @ fmc.gov Kemmis. Chance to be heard at a minimum know when I might receive a refund for your cruise, check see... Business Bureau is a total waste of time and energy are cardholder responsibilities see if it has covered... Cash via our travel agent - ours has accomplished many things we would have never previously a... Already in existence prepaid mostly through credit Cards Provide the best travel insurance with bankruptcy coverage, your!

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